FREQUENTLY ASKED QUESTIONS

Leading businesses choose Angel's Live Ops to outsource their phone, email and chat volume. Then, we outsource the task of locating remote workers and connecting them with clients in need of their services. You become certified for the business you choose to work with and begin accepting incoming calls, chats, or emails from customers from the comfort of your home. The calls come to you immediately through a headset that is connected to your computer because everything is digital. You just sign into your computer and the clients' systems and respond to customers as a call center agent! Consider it like having a home call center. You get to pick the clients you want to work with, and the pay rate is determined by them. You decide whether to work full- or part-time. You are in control and can work in pajamas in most cases. Join Angel's Live Ops as a business partner today and let us introduce you to some of the most notable organizations! Do you want to speak with us? No issue! We will contact you within 24 hours if you fill out our Contact Us form and provide the ideal time for us to get in touch.

We understand that there are many work-from-home opportunities online, and it's smart to do your research before joining any company. Our company partners with established, nationally recognized brands and Fortune 500 companies to connect independent contractors with legitimate customer service opportunities. These are real clients, real customers, and real work that thousands of agents perform every day from the comfort of their homes. We are transparent about the requirements, certification process, equipment needed, and the independent contractor (1099) relationship from the very beginning. There are no promises of "get rich quick" earnings—success comes from completing certification which is PAID, providing excellent customer service, and choosing the hours you want to work. One of the biggest benefits of partnering with us is flexibility. After certification, you have the freedom to create your own schedule and, depending on client availability, work more than 40 hours per week. Many agents appreciate the ability to earn income while maintaining control over their work-life balance. We encourage every prospective agent to do their due diligence, ask questions, review all program details, and speak with our team. Our goal is to help you make an informed decision and feel confident about your opportunity to work with trusted brands from home. Bottom line: If you're looking for a legitimate way to work from home, set your own schedule, and provide customer service for companies that millions of people know and trust, you're in the right place. We are committed to helping our agents succeed every step of the way.

Yes—you can work remotely if you meet the client’s requirements! Most opportunities are set up for home-based work, and you’ll need a reliable internet connection, a quiet workspace, and any equipment the client requires. Some programs may also have location rules, so make sure to review the details before you apply.

No, it does not cost anything to get started! As an independent contractor, you only need to meet the client’s requirements. That usually includes a free client certification, being 18 or older, your own computer that meets the client’s specs, and reliable hardwired internet. You’re investing in yourself, not paying a signup fee!

We are straightforward, honest, open, accessible, fun, upbeat, motivating, and so much more! We provide special perks and incentives via performance base within our company as well as some fun games to win cool prizes! YOUR SUCCESS IS OUR SUCCESS! You do not have to worry about paychecks being late or not getting support through the whole process.

You can select to partner with any of many of client programs. These include work in sales, customer service, tech support, email support, and chat support. You can choose the client you wish to deliver your services to, set your own schedule, and avoid  day to day commute, gas and other expenses that would require you to go into a job here at Angel's Live Ops! Also one cool thing to is that you can work more then 1 client, so income possiblities are endless!

The amount you earn is entirely up to you. You decide the client you wish to service with. Some of our agents simply consider the compensation rate when choosing their client. Some choose a client because they are open 24/7, while others choose a client because they are really simple and offer lower hourly compensation. You decide when and how much you work, and you create your own schedule. Your pay is entirely up to you! Some of our agents earn $1000 to $3500 or more every two weeks!

We adjust your service fees in accordance with your income so that you won't be hit with a hefty percentage charge for a big paycheck. Our contractors are paid on the first and fifteenth of each month. Below is a list of the fees based off how much you earned each paycheck. No Platform Service Fees* Upon maintaining 95% CA and 2 Star. Business expenses that must be covered by Angel's Live Ops include direct deposit fees, partner fees, computers, bank fees, software charges, and more. We can give you assistance getting started, throughout your certification process, and after because of our reasonable percentage costs. We want you to be successful. We also provide a dedicated Agent Login to view Invoices for your records. Platform fees - $19.99 + percentage $35 - $300 or less 10% - $301 - $500 9% - $501 - $800 8% - $801+ Examples Paycheck $300 - (Platform fee $19.99 and $300 or less flat fee $35) = Total Paycheck paid to you $245.01 Paycheck $1000 - (Platform fee $19.99 and 8% fee) = Total Paycheck paid to you $900.01 $55 Background check fee to get on the platform. Once you have picked a client, went through certification and serviced for 45 days after certification working 65+ hours, the $55 background check fee will be reimbursed. Due to you not being an employee and an independent contractor we want to be sure that we are onboarding serious candidates who are go getters without being micro managed. One time $30 background check fee for the client you will be servicing, this is due to the client doing their own back ground check that is separate from Angel's Live Ops.

You are a Sole Proprietor, Independent Contractor, Authorized Agent, or Freelancer, and you are in charge of your own taxes. In NO WAY does Angel's Live Ops deduct taxes on your behalf. If you earned $600 or more during the year, a 1099 will be sent to you at the conclusion of the year. In addition, as authorized agents, independent contractors, sole proprietors, and freelancers, you ARE NOT QUALIFIED to collect unemployment, overtime pay, or benefits. I would suggest that you consult a tax expert to discuss your tax deductions and write-offs available to you as an independent contractor.

It only takes one day to complete the admissions procedure. Once the application process is complete and you are a member of the Angel's Live Ops team, you can select a client certification course. In all likelihood, the class won't start for another week or so.. Although some courses are only three days long, most last about 1-3 weeks. As soon as you are certified, you can begin working. It can take 1 to 2 weeks after servicing to get your first deposit, depending on how quickly you decide on a program and when you started servicing in the current pay period.  Since you work for yourself, you decide when and how much you work. Pick a customer whose contract satisfies your requirements. You can decide to do this if you simply need to offer your services throughout the day or if you want a client who is available around-the-clock. Keep in mind that some clients do have a requirement of working at least 15 to 20 hrs a week which can vary upon clients needs. Also if you do not pick a client within 90 days of coming on board and finish certification and start working, you will be at risk of being released and will not be able to apply again in the future.

YES! you do get paid during certification. We function as a liaison between the clients of our partners and the authorized agents, independent contractors, sole proprietors, and home-based freelancers. You are responsible for obtaining all necessary certifications as an Authorized Agent, Independent Contractor, Sole Proprietor, or Freelancer in order to effectively provide your services to a client.